Terms & Conditions

By purchasing a monthly or annual Wash & Fold plan through our website or the “Tide Cleaners” mobile app, you agree to read and understand our terms regarding subscription renewals and accept these terms, conditions, limitations, and requirements. All plans purchased through our website or the “Tide Cleaners” mobile app are automatically set to auto-renew each month or academic year. Please read the following:

Account Holder(s) – the individual and linked individual(s) that have accounts created within our website or the “Tide Cleaners” mobile app with active plans.

Renewal Date and Cost: All Wash & Fold plans automatically renew into the subsequent term in which the plan was purchased.

• A monthly plan will renew into the subsequent month (For example – a monthly plan will automatically renew each month until the end of the academic cycle).
• An annual plan will renew the subsequent academic year (For example – an annual plan purchased this year will renew on the first day of class for the following year).

**Changes in Prices of Subscription Plans: We may change our monthly and annual plans and the price of our service from time to time; however, any price changes to subsequent plans will apply no earlier than 30 days following notice to the account holders.

Reminders of Auto-Renewals: The account holders are responsible for ensuring accurate contact information is used upon account creation. Each account holder will be notified via email before being renewed into the subsequent academic year. Failure to take any outlined cancelation instructions/actions within the disclosed timeframe will result in your plan being renewed and the payment method on file being charged without a refund.

How to Cancel: You may opt out of auto-renewal before your subscription starts. Cancelations can be requested within the “Tide Cleaners” consumer app OR by contacting your local Tide Cleaners Store my.tidecleaners.com/get-help OR following the instructions/actions within the auto-reminder email once received.

Wash & Fold: Wash & Fold bag contents are washed, dried, folded, packaged, and returned in your Wash & Fold bag. Medium/dark colors are washed in cold and whites in warm; all clothes are dried on medium heat. While Tide Cleaners makes every effort to sort misplaced garments, we are not responsible for damages to non-washable clothing received in Wash & Fold bags. Check your care labels on garments before placing them in your bundle bag to ensure it can go through a wash, dry, and fold process (Bundle Service). No Sharing of Wash & Fold Plans. Tide Cleaners gives one warning; at second offense Tide Cleaners cancels plan (without refund) and notifies school. While Tide Cleaners makes every attempt to detect and remove foreign objects from pockets or compartments, Tide Cleaners does not guarantee its success in doing so. Furthermore Tide Cleaners is not responsible for damage to clothing or to the foreign object resulting from our process. Objects found are returned no matter what the value.

Dry Clean Only Plan: Each piece is dry cleaned or laundered according to garment care labels and accepted industry practice. Contents submitted in the Dry Clean bag are cleaned, pressed, packaged & returned on hangers or in the bag.

FREE TRIALS: Customers that sign up during an offer that has free trial are all subject to the rest of these terms. Dry Cleaning and/or launder and press (items from the black Dry Clean bag) are not included unless its specifically called out as “free dry cleaning”. You need to start your free trial before the offer expires, but it is ok if your trial continues past the end date (as long as your first use was before the expiration date). You‘ll be contacted about adding a credit card, because we‘re confident that life without laundry is greater than life with laundry. You will not owe anything unless you a) go over your 20lbs within a week, or b) use service after your trial, or c) you turn in clothing in your black bag. Your service schedule, method of reporting damages, and billing cadence (monthly) falls under the terms above, matching our non-trial faculty and students.

MONTHLY PLAN STARTING DAY: Students can start service any day of the semester and will be billed on your first service day.

Charges

Annual Plan Schools: Wash & Fold service is offered for purchase in monthly or annual plans. Plan options include 320, 640, and 960lb annual provisions. If the collective pounds submitted exceeds the provision, the excess is charged at a market rate. Each use is a minimum of 5 lbs.

Monthly Plan Schools: Wash & Fold service is offered for purchase in monthly or annual plans. Plan options include 40, 80, 120 monthly provisions. If the collective pounds submitted exceeds the provision, the excess is charged at a market rate. Each use is a minimum of 5 lbs.

DRY CLEANING CHARGED SEPARATELY: Items turned in your Dry Clean only bag and are meant to be Dry cleaned or laundered and pressed. These items are charged individually.

PAYMENT/DELINQUIENT ACCOUNTS: Account balances are charged monthly to the Credit Card given at registration. Invalid cards require prompt monthly payment or late fees apply until balance is current. 30-day overdue accounts may result in the withholding of clothes until bill is paid in full. Tide Cleaners employs collection agencies and notifies credit bureaus for accounts in extreme delinquency.

SERVICE CHANGES/NOTIFICATIONS & ACCOUNT INFORMATION: Due to the fluid logistics of collegiate campuses (events, holidays, finals) Tide Cleaners may need to adjust service hours, locations, or article pricing. Notification to students and/or parents occurs via email, phone, USPS, or combined efforts. Registrants are responsible for the accuracy of account information on file, including but not limited to student‘s current mobile, permanent home phone, student‘s email, parent‘s email, and permanent home address. Tide Cleaners is not responsible for missed notifications or service announcements from invalid contact information.

PICKUP & DELIVERY: Tide Cleaners is not responsible for clothing (orders) before pickup or after delivery.

UNCLAIMED ORDERS: Any laundry orders not picked up within 120 days will be donated.